Complaints Procedure
We aim to deliver excellent service, but if something goes wrong, we want to hear from you so we can put it right.
1. Tell Us What Happened
If you have a complaint, please contact us using enquiries@switch4savings.com. Please provide as much detail as possible so we can understand the issue clearly.
2. We Investigate
A member of our team will review your complaint, gather any necessary information, and work to resolve the issue. We aim to respond promptly and keep you updated throughout the process.
3. If You're Not Satisfied
If you're unhappy with our response, you can ask for the matter to be reviewed by another team member.
4. Independent Review
If your complaint remains unresolved after eight weeks, or you receive a final response that you're not satisfied with, you may escalate your case to the Energy Ombudsman service:
- Energy Ombudsman is impartial and free to use
Energy Ombudsman
Website: www.energyombudsman.org
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Switch4Savings.com ADR number: (TBC)
Energy Ombudsman, P.O. Box 966